Do you need support ?
Our support services are renowned! Everyone in the industry knows that our skills are professional and conform to ITIL standards. TriNmax offers functional and technical support for IBM Maximo, Control Desk, and TRIRIGA solutions, as well as TriNmax’s own complementary (add-on) solutions.
We take your requests for support via telephone on our local or our toll free numbers, available from 8 a.m. to 5 p.m. Your requests can also be processed by email at support@TriNmax.com We act swiftly and offer courteous service. Our personnel are certified in IBM support, are bilingual, and are experts in the field.
If the request concerns an incident, it will be documented; if it pertains to a problem, our team will analyse the situation and find a solution. If a change is required-such as with a patch-it can be resolved from a distance with the collaboration of IBM. The process is entirely documented; traceability and notes are available in a report.
Does your problem impact production ?
According to the pre-established level of services, TriNmax can intervene 24h/7 days in case of a critical problem which causes an interruption in production (Urgent-Priority 1). Such interventions can be included in your package, or be on demand with pre-authorisation.
Our support service surpasses and exceeds the needs and expectations of all the businesses we serve, regardless of their sector of operation. TriNmax’s IBM certified personnel will be able to answer your questions, and in most cases, do so instantly!
Our support service is designed to respond to your specific needs! Choose amongst our various packages.
Contact us to discuss